Flu Vaccine Return Policy

Eligible Products

Seqirus: Up to 15% per presentation (eligible quantities will be rounded down to the nearest whole number)

  • Afluria Quadrivalent Pre-filled Syringes 10 Pack - 2023
  • Afluria Quadrivalent 10-Dose Vial – 2023
  • Flucelvax Quadrivalent Pre-filled Syringes 10 Pack – 2023
  • Flucelvax Quadrivalent 10-Dose Vial – 2023
  • Fluad Quadrivalent Pre-filled Syringes 10 Pack – 2023

Anything over the 15% return is eligible for the $7.50 Federal excise tax (FET) credit only.
Credit for returned flu vaccine will only be granted for items authorized for return by Nationwide Medical Surgical (NMS). Flu vaccine credits may only be applied to the following year's purchase of flu vaccine.

Product Requirements

A Return Authorization Form must be completed and approved by NMS prior to shipping the product as a return.
Product(s) must be received at NMS facility on or before 3/31/2024.
Product will only be accepted as an unopened whole unit in the manufacturer’s original packaging.
Certain items are non-returnable, including but not limited to:

  • Items not invoiced by NMS
  • Partial multidose vials or partial boxes of pre-filled syringes
  • Special sale items or special terms communicated to the customer at the time of sale as non-returnable

Procedure for Returning Merchandise

A Returned Authorization form must be signed and returned to NMS before a Return Authorization number will be issued. Any products not authorized on the Return Goods Authorization (RGA) form will not be accepted. RA numbers are good for one invoice number only. A new number will be issued for each separate invoice. Any packages shipped without a valid RA number will be returned freight collect.

  • Call NMS Customer Service at (800) 997-8846 to request an RA number.
  • After receiving the completed Return Goods Authorization form, NMS will then issue an RA number.
  • This RA number must be used on all correspondence and packages relating to the return and must be clearly indicated on the outside of the package(s) being returned.

Terms of Return Policy

  • NMS reserves the right to refuse returns.
  • Flu vaccine credits may only be applied to the following year’s purchases of flu vaccine.

Please click here to download the flu vaccine return authorization form.

If you have any questions regarding flu product returns, call 800-997-8846 or email flu@nmsincusa.com.

Thank you for your business.